From 3d98cefe4477ce16cceeed3cd64743e6e75023e7 Mon Sep 17 00:00:00 2001 From: Andrew Grimberg Date: Fri, 14 Jun 2019 13:45:41 -0700 Subject: [PATCH] Rewrite helpdesk documentation The switch from RT to Jira Service Desk requires that we publish some new helpdesk docs. Change-Id: Iccdb81cad078332e5abf7e1869f6e1a30bafed9b Signed-off-by: Andrew Grimberg --- docs/helpdesk.rst | 44 +++++++++++++++++++++----------------------- 1 file changed, 21 insertions(+), 23 deletions(-) diff --git a/docs/helpdesk.rst b/docs/helpdesk.rst index b31ac63..6029c1a 100644 --- a/docs/helpdesk.rst +++ b/docs/helpdesk.rst @@ -1,28 +1,26 @@ .. _lfdocs-helpdesk: -########### -LF Helpdesk -########### +########################## +LF Helpdesk / Service Desk +########################## -The helpdesk is a support queue for administrative and infrastructure issues -that require LFIT staff to respond to. To open a helpdesk ticket email one of -these addresses depending on which project helpdesk you wish to reach: +The `service desk `_ is a support platform +for administrative and infrastructure issues requiring input or action from +members of the Linux Foundation IT staff. -* Acumos: helpdesk@acumos.org -* AGL: helpdesk@automotivelinux.org -* Akraino: helpdesk@akraino.org -* ASWF: helpdesk@aswf.io -* EdgeX: helpdesk@edgexfoundry.org -* FDio: helpdesk@fd.io -* Hyperledger: helpdesk@hyperledger.org -* IoTivity: helpdesk@iotivity.org -* LF Edge: helpesk@lfedge.org -* ODPi: helpdesk@odpi.org -* ONAP: helpdesk@onap.org -* OpenDaylight: helpdesk@opendaylight.org -* OPNFV: helpdesk@opfnv.org -* Tungsten Fabric: helpdesk@tungsten.io +Choose "**Project Services**" as your support category and then start typing your +question into the field provided. As you type, the system will suggest knowledge +base articles that may help you find an applicable self-service solution. -If your project is not listed here you can send your inquiry to the Generic -RelEng helpdesk channel releng@rt.linuxfoundation.org along with the name -of the project in the subject line. +If none of the suggested articles are helping you resolve your problem, please +navigate the menus under the input field to select the category that best +reflects the nature of your request. + +We can help you faster and better if you provide a detailed explanation of the +problem in the description field of your new support request. Once you submit +the request, you can track its status by selecting "Requests->My Requests" in +the top-right of the Service Desk interface. If there are any changes to your +request, you will receive an automated email notificaiton. + +Our response time to routine support requests will vary depending on the nature +of the request and we will generally take care of issues during US business hours. -- 2.16.6