Rewrite helpdesk documentation

The switch from RT to Jira Service Desk requires that we publish some
new helpdesk docs.

Change-Id: Iccdb81cad078332e5abf7e1869f6e1a30bafed9b
Signed-off-by: Andrew Grimberg <agrimberg@linuxfoundation.org>

diff --git a/docs/helpdesk.rst b/docs/helpdesk.rst
index b31ac63..6029c1a 100644 (file)
--- a/docs/helpdesk.rst
+++ b/docs/helpdesk.rst
@@ -1,28 +1,26 @@
 .. _lfdocs-helpdesk:
 
-###########
-LF Helpdesk
-###########
+##########################
+LF Helpdesk / Service Desk
+##########################
 
-The helpdesk is a support queue for administrative and infrastructure issues
-that require LFIT staff to respond to. To open a helpdesk ticket email one of
-these addresses depending on which project helpdesk you wish to reach:
+The `service desk <https://support.linuxfoundation.org>`_ is a support platform
+for administrative and infrastructure issues requiring input or action from
+members of the Linux Foundation IT staff.
 
-* Acumos: helpdesk@acumos.org
-* AGL: helpdesk@automotivelinux.org
-* Akraino: helpdesk@akraino.org
-* ASWF: helpdesk@aswf.io
-* EdgeX: helpdesk@edgexfoundry.org
-* FDio: helpdesk@fd.io
-* Hyperledger: helpdesk@hyperledger.org
-* IoTivity: helpdesk@iotivity.org
-* LF Edge: helpesk@lfedge.org
-* ODPi: helpdesk@odpi.org
-* ONAP: helpdesk@onap.org
-* OpenDaylight: helpdesk@opendaylight.org
-* OPNFV: helpdesk@opfnv.org
-* Tungsten Fabric: helpdesk@tungsten.io
+Choose "**Project Services**" as your support category and then start typing your
+question into the field provided. As you type, the system will suggest knowledge
+base articles that may help you find an applicable self-service solution.
 
-If your project is not listed here you can send your inquiry to the Generic
-RelEng helpdesk channel releng@rt.linuxfoundation.org along with the name
-of the project in the subject line.
+If none of the suggested articles are helping you resolve your problem, please
+navigate the menus under the input field to select the category that best
+reflects the nature of your request.
+
+We can help you faster and better if you provide a detailed explanation of the
+problem in the description field of your new support request. Once you submit
+the request, you can track its status by selecting "Requests->My Requests" in
+the top-right of the Service Desk interface. If there are any changes to your
+request, you will receive an automated email notificaiton.
+
+Our response time to routine support requests will vary depending on the nature
+of the request and we will generally take care of issues during US business hours.